TCPA Compliance Statement

Effective Date: August 21, 2025

5D Ventures LLC DBA 5D Watches (“5D Watches,” “we,” “us,” or “our”) is committed to complying with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws governing telecommunications and electronic communications. This policy explains our practices regarding SMS text messaging, phone calls, and electronic communications.

SMS Text Messaging Consent

Express Written Consent

By providing your mobile phone number to 5D Watches and checking the SMS consent box on our contact form or during any inquiry process, you are providing express written consent to receive text messages from us, including:

Service-Related Messages

• Order confirmations and updates
• Shipping notifications and tracking updates
• Watch inquiry responses
• Appointment confirmations (trade-in evaluations, in-person viewings)
• Rescheduling and cancellation notifications
• Payment and billing notifications

Business Communications

• Customer service responses
• Schedule change notifications
• Important policy updates
• Watch availability notifications for pieces you have inquired about

Marketing and Promotional Messages

Separate Consent Required: Marketing and promotional text messages require separate, explicit consent and are optional.

• Special offers and discounts
• New inventory arrivals and exclusive pieces
• Market reports and watch valuation updates
• Seasonal promotions
• Loyalty program updates
• Watch-related industry news and tips

Message Frequency and Timing

Phone Communication Policies

Types of Phone Communications

Service-Related Calls

• Confirmation of watch inquiries and purchase orders
• Watch viewing and trade-in appointment reminders
• Order rescheduling and cancellation confirmations
• Watch availability notifications
• Service consultation scheduling

Customer Service Calls

• Response to customer inquiries and requests
• Follow-up on watch purchases and trades
• Resolution of service concerns or issues
• Payment and billing discussions
• Policy clarification and information

Marketing Calls (Separate Consent)

• Promotional offers and special inventory access
• New watch arrivals tailored to your preferences
• Customer feedback on recent transactions
• Loyalty program enrollment
• Re-engagement for inactive clients

Call Timing and Frequency

• Business Hours: Calls made between 8:00 AM and 8:00 PM local time, Monday through Saturday
• Emergency Exceptions: Outside-hours calls only for urgent order changes or emergencies
• Frequency Limits: No more than 3 marketing calls per month per customer
• No Holiday Calls: No marketing calls on federal holidays
• Respect for Time Zones: All timing based on recipient's local time zone

Opt-Out Procedures and Preferences

How to Opt-Out of SMS/Text Messages

• Reply "STOP": Text STOP to any message to opt-out immediately
• Reply "UNSUBSCRIBE": Alternative command to stop all messages
• Email Request: Send opt-out request to privacy@5dwatches.com
• In-Person: Request opt-out during any in-person visit or call

How to Opt-Out of Phone Calls

• Verbal Request: Ask to be removed from call lists during any call
• Email Request: Send written opt-out request to privacy@5dwatches.com
• Do Not Call Registry: We honor national and state Do Not Call registries
• Immediate Processing: Opt-out requests processed within 24 hours

Selective Opt-Out Options

You can choose to opt-out of specific types of communications while maintaining others:

Processing Timeline

• SMS Opt-Out: Immediate processing within 10 minutes
• Call List Removal: Processed within 24 hours
• Email Marketing: Processed within 48 hours
• Complete Removal: All systems updated within 72 hours
• Confirmation: Opt-out confirmation message sent when requested

Data Retention and Record Keeping

Communication Records

• Consent Records: Maintained for 5 years after last contact or opt-out
• Opt-Out Requests: Permanently maintained to prevent future unwanted contact
• Communication Logs: Kept for 2 years for compliance verification
• Phone Number Verification: Records maintained as long as number is active
• Preference Updates: Historical changes tracked for audit purposes

TCPA Compliance Documentation

• All consent forms and agreements are digitally archived
• Automated systems log all SMS and call activities
• Regular compliance audits conducted quarterly
• Staff training records maintained for TCPA compliance
• Legal consultation documented for policy updates

Violations and Complaint Resolution

If you believe we have violated TCPA regulations or our communication policies, please report the issue immediately:

How to Report Violations

• Email: privacy@5dwatches.com with subject "TCPA Violation Report"
• Include: Date, time, phone number called/texted, type of communication
• Provide: Copy of message or description of call content
• Response: We will investigate and respond within 48 hours
• Resolution: Corrective action taken and prevention measures implemented

Internal Compliance Measures

• Automated opt-out processing
• Do Not Call list integration
• Time-based sending restrictions
• Consent verification requirements
• Regular system audits

External Complaint Options

• Federal Communications Commission (FCC): File complaints at consumercomplaints.fcc.gov
• Wyoming Attorney General: Report violations to the Consumer Protection Unit
• Private Right of Action: TCPA violations may result in statutory damages up to $1,500 per violation

Contact Information for TCPA Matters

For all TCPA-related inquiries, opt-out requests, complaints, or questions about our communication practices: